Combined Shipment For multi-item orders, please DO NOT submit payment until you have won all items you wish to combine.
Handling Time
1 Business Day
Shipping Time
– China Post: 10-40 Business Days
– Singapore/Hong Kong Post: 10-25 Business Days
We stand behind all of our products with a 30-day money-back or exchange guarantee.
* If you receive an item which is not in the condition as described, we will promptly provide you an refund or replacement
* If your item doesn’t fit or you don’t want it, you can return it for a refund(less shipping).
* For return shipment please contact us supplying the item number and reason for return (Return acceptable up to 15 days after you receive the item)
* Refund will be issued within 1-2 business days upon the receipt of returned item
Please contact us and allow us to make it right if you have any question with your order, we will response to all inquiries by the close of the next business day.
Our customer service reps respond to inquiries daily on business days.
CN: 9AM – 6PM RU: 4AM-1PM
AU: 11AM – 8PM UK: 1AM-10AM
DE: 2AM-11AM US: 8PM-5AM ET
Great news, we offer international shipping services and deliver to over 200 countries. The more of you we can reach the happier we are.
Packages will be shipped via a courier service which is dependant on the size and weight of the product. All packages are tracked and you will receive an email with this information when your order has been shipped.
Customs fees are not handled by us so please be aware that when you consent to packages being delivered you may incur custom fees when they arrive.
Delivery timescales depend on the location, please see below our estimated shipping times…
Don’t worry, all orders can be cancelled until the point of shipping. All you need to do to cancel an order it contact us as soon as possible.
We care about you and your customer satisfaction so if you need a refund you can request one no matter what.
If your refund is approved, it will be processed and applied back onto your payment method within 14 working days.
We also offer an exchange service, just contact us as soon as possible and we will take it from there.