Payment methods:
You may make the payment via any of the methods above and pls settle within 3 days once your order is placed.
Your payment will be verified by JR Safety Direct within 24h and we will process your order once that’s finished.
If your order is closed owing to security reasons, you will need to submit a claim to JR Safety Direct.
The
refund caused by order cancellation, refund agreement or mediation will
be processed instantly and usually takes about 7-10 working days to
reach your account.
Shipping and package:
All
items will be checked and well packed before shipping. Orders will be
dispatched within 2-5 working days after the payment is finished.
The weight of parcel via normal post is limited to 2kg. We will send separately if the weight is over 2kg.
Usually it takes about 15 – 60 days and might be a little longer to some remote area.
You may choose fast shipping method if you wanna get the parcel sooner, and for this you will need to pay the shipping fee.
Resend and refund:
We will resend or refund if the parcel gets lost, damaged during transit or receive the wrong item. Please feel free to contact us and we will be pleased to help you.
Feedback:
If you are satisfied with our product and service, please leave us a positive feedback, we will be very appreciated.
If
there is something wrong, please contact us first before you leave
the feedback and we will try our best to help you until everything is
fine.
Great news, we offer international shipping services and deliver to over 200 countries. The more of you we can reach the happier we are.
Packages will be shipped via a courier service which is dependant on the size and weight of the product. All packages are tracked and you will receive an email with this information when your order has been shipped.
Customs fees are not handled by us so please be aware that when you consent to packages being delivered you may incur custom fees when they arrive.
Delivery timescales depend on the location, please see below our estimated shipping times…
Don’t worry, all orders can be cancelled until the point of shipping. All you need to do to cancel an order it contact us as soon as possible.
We care about you and your customer satisfaction so if you need a refund you can request one no matter what.
If your refund is approved, it will be processed and applied back onto your payment method within 14 working days.
We also offer an exchange service, just contact us as soon as possible and we will take it from there.