
Shipping and Returns
Cainaio Super Economy for Special Goods, Safety Boots And Shoes Direct Saver Shipping, Cainaio Standard for Special Goods and Safety Boots And Shoes Direct Standard Shipping are available. The buyer is responsible for any VAT, customs or other fees related to delivery outside of the European Union. VAT will be calculated at checkout, but for more information about customs and taxes, please reach out to the local authorities in your area.
You may return your item for any reason within 15 days of receiving it. Please reach out to us directly with the reason why you would like to process a return. We will work with you to resolve any issues.
Warranty
75-day buyer protection
Money-back guarantee
Great news, we offer international shipping services and deliver to over 200 countries. The more of you we can reach the happier we are.
Packages will be shipped via a courier service which is dependant on the size and weight of the product. All packages are tracked and you will receive an email with this information when your order has been shipped.
Customs fees are not handled by us so please be aware that when you consent to packages being delivered you may incur custom fees when they arrive.
Delivery timescales depend on the location, please see below our estimated shipping times…
Don’t worry, all orders can be cancelled until the point of shipping. All you need to do to cancel an order it contact us as soon as possible.
We care about you and your customer satisfaction so if you need a refund you can request one no matter what.
If your refund is approved, it will be processed and applied back onto your payment method within 14 working days.
We also offer an exchange service, just contact us as soon as possible and we will take it from there.
Safe. Comfortable. Tested. Trusted.
We source our safety and leisure equipment from a trusted global network of suppliers, and only after a thorough due diligence process. From safety shoes to workwear and accessories, we ensure everything we provide is tested for real-world use, compliant with international safety standards, and ethically produced.
The videos on this page focus on our work with Chinese suppliers to develop safety footwear that’s both protective and comfortable — because we believe the right gear doesn’t just protect you, it helps you perform at your best.